Support

We usually reply within a day or two.

Adding a playlist

Palmotti doesn't include any channels. Add the playlist from your provider: an Xtream Codes login (server, username, password) or an M3U link. Xtream Codes is faster and also loads movies and shows.

A channel won't play

Hold OK on the channel and choose Test this stream. It checks the channel step by step and tells you what's wrong — often the provider refusing it (not in your plan, blocked in your region, or too many connections on your account). Those can only be fixed by your provider.

The TV guide is empty for some channels

Guide data comes from your provider. If a channel shows "No information", your provider has no listings for it. If the listings belong to a differently named channel, hold OK on the channel and use Guide channel… to pick it (Premium).

Premium on a new TV

Sign in to your account on the new TV (Settings › Account), or use Restore purchase in Settings › Premium with the same Google account.

Signing in a TV

On the TV, open Settings › Account › Sign in, then go to palmotti.com/link on your phone and enter the code.

Contact

Email [email protected]. Please don't send playlist links or logins — we never need them.